Quick answers to common restoration questions — helping you understand our process, response time, insurance support, and what to expect during recovery.
We provide 24/7 emergency response and typically dispatch a team immediately. Arrival time depends on location, but our regional crews ensure fast on-site response.
Do you offer services at night or on weekends?
Yes. Disasters don’t follow schedules — our restoration teams are available day or night, including weekends and holidays.
Services
What types of damage do you handle?
We specialize in water damage, fire & smoke damage, storm damage, mold remediation, sewer backup, biohazard cleanup, and full reconstruction services.
Do you handle both residential and commercial properties?
Absolutely. We provide restoration services for homes, offices, retail spaces, warehouses, and industrial properties.
Insurance
Will you work with my insurance company?
Yes. We coordinate directly with insurance providers, document damages, and assist throughout the claims process to help reduce stress and delays.
Do you help file the insurance claim?
We guide you through filing, provide necessary reports, photos, and loss documentation, and communicate with adjusters on your behalf.
Process & Timeline
How long does restoration take?
Timelines vary based on damage severity. Minor water mitigation may take days, while major fire or structural restoration can take several weeks.
Can I stay in my home during restoration?
It depends on the extent of damage. If safety risks exist (mold, structural damage, soot and contamination), temporary relocation may be required.
Mold & Safety
Is mold dangerous to health?
Yes. Mold exposure can cause respiratory issues, allergies, and other health concerns. Professional remediation ensures safe removal and prevention.
How do you prevent mold after water damage?
Immediate mitigation is required. Depending on severity of the damage extra steps may be necessary.
